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Answering services are passive—they just take messages. iDial is an active, intelligent system. Our AI Specialist doesn't just answer; it engages callers, qualifies their needs based on your custom criteria, schedules appointments, and integrates directly with your software. It's a member of your team, not just a message pad.

No. We use state-of-the-art, proprietary voice technology that allows for natural tones, inflections, and conversational flow. Our goal is to provide a professional, empathetic, and impressively human-like experience that represents your brand with excellence on every call.

Absolutely. Security is foundational to our platform. We are fully HIPAA, SOC 2, and GDPR compliant, meeting the highest industry standards for data privacy and protection. You can be confident that all interactions are handled with absolute integrity.

The process is designed to be effortless for you. Our team handles 100% of the technical setup, from configuring your AI agent with your specific scripts to integrating it with your existing software. There is no complex technical work required on your end.

Our platform is built for seamless integration. We connect with hundreds of major CRMs and management systems, and we also integrate directly with over 20 major telecom providers. This means you can keep your existing phone numbers and systems while we handle the rest, ensuring data flows directly into the tools your team relies on every day.

Yes. "Custom" is at the core of what we do. During our setup process, we work with you to understand your exact workflows, qualification criteria, and business logic. Your AI Specialist is then trained to handle your specific use cases, ensuring it acts as a true expert for your organization.

Our pricing is transparent and value-based. It includes a fair, one-time integration fee to cover the custom configuration and deep integration of your AI Specialist with your existing software. After that, a flexible monthly fee is based on your usage, so you only ever pay for the results you get. This entire structure is designed so that your investment is always a small fraction of the new revenue our service helps you capture.

Our system is designed with intelligent routing. The AI can be programmed to recognize keywords or specific situations that require immediate human attention (like a medical emergency or a high-value sales opportunity). In these cases, it can instantly transfer the call to a designated person or on-call line, ensuring critical calls are always handled appropriately.