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iDial

iDial / Conversational intelligence

iDial.
Voice AI for
business.

Screening, qualification and scheduling. Conversations that move work forward.

Explore the Platform View use cases

Historical deployments

50,000+

Calls handled

87–92%

Conversation completion

English / Spanish

Multilingual deployments

Historical, company-reported results from specific deployments. Not independently audited and not a guarantee of current or future performance.

The conversation layer

A natural conversation. A structured result.

Inside the platform
SCREENING RECORDING01:42
Illustrative example
AI AGENT
CALLER
00:0000:0800:1600:24

STRUCTURED OUTPUT

Availability
Available
Employment preference
Full-time
Start date
Next week
Screening status
In progress
Screening → ATS record

Why voice

Conversations in. Outcomes out.

iDial handled repeatable phone workflows, leaving teams to focus on decisions.
01

Engage

Natural inbound and outbound conversations.

02

Understand

Ask, interpret and capture structured responses.

03

Execute

Update systems and trigger the next step.

Platform

Every call, a clearer picture.

Platform details
01

Natural Voice Conversations

02

Intelligent Qualification

03

Multilingual Communication

04

Inbound and Outbound Calling

05

Workflow Automation

06

Conversation Intelligence

07

Human Handoff

08

System Integrations

Voice activity overview

Sample data — not customer results

Total calls

1,248

Completed conversations

1,106

Qualified interactions

412

Booked interviews

186

Completed conversations / dayAvg. response time 1m 48s
M
T
W
T
F
S
S

Call outcomes

  • Qualified37%
  • Not suitable28%
  • Callback requested21%
  • No answer14%

Solutions

Built around real workflows.

Most developed application

AI Recruitment Screening

A voice agent calls new applicants shortly after they apply, runs a structured screening conversation and delivers a scorecard to the recruiter.

Rapid applicant engagementStructured voice screeningCustom screening questionsCandidate qualification
View solution

Most developed application

Candidate Reactivation

Outbound reactivation campaigns call existing segments, confirm availability and interest, refresh records and route interested people to recruiters.

Database re-engagementAutomated outbound callingAvailability verificationInterest detection
View solution

Lead Qualification

  • · Rapid lead contact
  • · Requirement capture
  • · Suitability scoring
Details

Appointment Scheduling

  • · Availability collection
  • · Calendar-connected booking
  • · Reminders
Details

Inbound Call Automation

  • · Intent identification
  • · Approved-answer FAQs
  • · Request capture
Details

Customer Engagement

  • · Customer follow-up
  • · Status verification
  • · Appointment reminders
Details

Operational Communication

  • · Operational notifications
  • · Information collection
  • · Confirmation calls
Details

How it works

From call to action.

Implementation process
  1. 01

    Trigger

    A new applicant, inquiry, lead or scheduled interaction enters the workflow.

  2. 02

    Connect

    The voice agent initiates or receives a call.

  3. 03

    Converse

    The AI conducts a natural conversation using a defined workflow.

  4. 04

    Capture

    Responses become structured information and outcomes.

  5. 05

    Execute

    The result passes into the relevant business system or next step.

Historical results

Historical outcomes.

Selected figures from documented deployments. Individual results varied by workflow and customer.

50,000+

Calls handled

Across historical deployments.

87–92%

Conversation completion

In relevant deployment workflows.

Up to 3.4x

More interviews

In a documented recruitment workflow.

92 → <2 min

Response time

Approximate, in a documented customer deployment.

Historical, company-reported results from specific deployments. Not independently audited and not a guarantee of current or future performance.

See the case studies

Industries

Applied across industries.

Demonstrated deployments

Staffing and Recruitment

Potential application

Logistics and Transportation

Potential application

Healthcare Support

Potential application

Construction and Industrial Services

Potential application

Business Services

Potential application

Customer Operations

Architecture

One connected workflow.

Triggers, voice, logic and systems — connected.

Input

  • Inbound calls
  • Outbound campaigns
  • CRM and ATS events
  • Business triggers

Conversational layer

  • Speech recognition
  • Conversational intelligence
  • Context management
  • Dynamic questioning
  • Voice generation

Processing

  • Qualification logic
  • Information extraction
  • Workflow decisions
  • Structured outputs

Output

  • CRM/ATS updates
  • Interview bookings
  • Follow-up notifications
  • Call recordings
  • Transcripts
  • Performance reporting

iDial is the product and workflow layer. Underlying speech, telephony and language models are third-party infrastructure.

Case studies

Documented deployments.

All case studies
Recruitment

Recruitment Response Automation

TradeWorx

92 → <2 min

Initial applicant response time

Read case study Recruitment

Candidate Reactivation

TradeWorx

34%

Inactive candidates reactivated

Read case study Multilingual Calling

High-Volume Multilingual Calling

Education support operation (anonymised)

30,000+

Calls handled

Read case study

Explore the work.

The platform and its historical applications.

Explore the Platform Read the case studies